Support

Our Support, owns a quantity of benefits designed specifically to integrate basic necessary and useful characteristics to your Network.

· Continuity: Solving and preventing System, Servers, and workstations interruptions.

· Security: Protection of your Information.

· Performance: Detailed adjustments to your Network.

Our Support does not attend only prevention and monthly incidents, but also, and without additional cost, consists in a project that structurates your Network strategically, launching a conversion process to the "Model / Ideal Network", that complies to the ISO 9000 norms applicable to Computers Networks.

You will monthly receive an inform consisting on a detail of your Network status, the jobs we've done and also upgrades recommendations.

Our Help Desk will guide you with minor incidents solutions and any other type of consults.

And finally, through our Repair Workshop you will also count with cost free quotations that will help you to take the best decision about repairing or upgrading the troubled hardware.

BASIC SUPPORT

It is based in a quantity of monthly hours (adapted from the quantity of equipment you own) where most of them are destined to preventive tasks, but even up to a 50 % of them are allowed to solve incidents or events. Consist on the following tasks:

• Antivirus Definitions Updates.
• Server and Workstations Monthly Review: hard disks check, secure data settings, disk space, checkeo de discos rígidos, organización segura de datos, espacio en disco, optimización de rendimiento, recomendaciones.
• Periodic Hardware Checking.
• Useful Tools Settings.
• Incident solution response within 24 Hs.
• Online Helpdesk.
• Annual Reports about equipment performance and the hardware you own.
• Monthly Task Report.
• Consulting solutions regarding incidentes problems by priority: Needed, Urgent, Reccommended and Posibles.
• Charge Free Repair and Hardware for New Equipment Quotations.

ADVANCED SUPPORT

It is based on the following tasks:

• Antivirus Definitions Updates.
• Server and Workstations Monthly Review: hard disks check, secure data settings, disk space, checkeo de discos rígidos, organización segura de datos, espacio en disco, optimización de rendimiento, recomendaciones.
• Periodic Hardware Checking.
• Re setting of the whole System Installation trough the implementation of The Secure Network Model.
• Useful Tools Settings.
• Incident solution response within 24 Hs.
• Servers Remote Monitoring and Administration.
• Online Helpdesk.
• Annual equipment re instalation and System Back Up Activation.
• Annual Reports about equipment performance and the hardware you own.
• Monthly Task Report.
• Annual complete cleaning of the whole equipment.
• Consulting solutions regarding incidentes problems by priority: Needed, Urgent, Reccommended and Posibles.
• Charge Free Repair and Hardware for New Equipment Quotations.

Our main objective is to develop the most effective methods and usage of software tools and applications to protect the whole System in quality and quantity towards Vrius attacks, hardware failure, etc... generating a secure and steady Network enviroment.

We are a Service company that generates Services to You.

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